FAQ
Getting Additional Help
Getting Additional Help
If you've tried the solutions above and still have issues:
-
Use the Helper Widget
- Click the yellow hand icon (bottom right)
- Chat with support
- Describe your issue clearly
-
Contact Community Owners/
Admins - For community-specific issues
- Use the Members page to find admins
- Send a chat message
-
Check Platform Status
- Visit platform status page (if available)
- Check social media for announcements
- See if others are experiencing the same issue
-
Report the Issue
- Use the help widget to report bugs
- Provide as much detail as possible:
- What you were trying to do
- What happened instead
- Steps to reproduce
- Browser and device information